Support

How can we help?

Raise a ticket and a person from our team replies by email, usually within one working day. Already a customer? Sign in to raise it from your account and follow every reply there.

Raise a ticket

The more you tell us — the account, the campaign, what you expected — the faster we can fix it.

Your name Email Phone / WhatsApp (optional) Brand or Amazon account (optional)

What is it about?

Ads & campaignsA campaign, bid, budget, rule or dayparting Numbers look wrongSales, spend or reports missing or not matching Amazon Sign-in & connectionsLogging in, your team, or connecting Amazon Billing & planPayment, invoice, trial or your plan Something elseA question, something not working, or an idea

Title What happened? Screenshots or files (optional, up to 3) It’s urgent — ads are spending wrongly or sales have stopped

Next, we email you a 6-digit code to confirm your address.

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Email

Prefer email? Write to us — it becomes a ticket too.

support@scaleskus.com