Terms of service

About these terms

In short: these terms are a contract between your business and ATIL.

These terms apply to the ScaleSKUs website, app, command-line and AI-assistant connections (together, the "service"). You accept them when you tick the box to agree at sign-up or in the app. If you accept for a business, you confirm you are authorised to bind it, and "you" means that business. The service is for business use by people aged 18 or over.

This version applies to accounts created from 27 September 2026. For accounts created earlier, the 1 September 2026 version applies until 27 October 2026, and this version applies after that. Our privacy policy and refund and cancellation policy form part of these terms.

The service

In short: analysis, reporting and tools to run your Amazon advertising. We do not guarantee sales outcomes.

ScaleSKUs provides analysis, reporting and optimisation tooling for the Amazon advertising and retail data you authorise us to access. Managed plans additionally provide people who operate your account on your instruction, under a separate agreement.

We aim for accuracy, but the service depends on data supplied by Amazon's APIs. We do not promise that any figure, recommendation or forecast will produce a particular commercial result.

Your account

In short: keep your details accurate and your sign-in safe; you are responsible for what happens under your seats.

• Give accurate details and keep them up to date.
• Keep passwords and one-time codes to yourself. We recommend turning on two-factor sign-in.
• You are responsible for all activity under your account and seats, including the people you invite. Make sure they may act for you and follow these terms.
• Tell us straight away at support@scaleskus.com if you think someone has used your account without permission.

Amazon and other services

In short: you connect your own Amazon accounts and AI assistants; their own terms apply to them.

When you connect an Amazon Ads, Seller Central or Vendor Central account, you authorise us to access it through Amazon's official APIs within the permissions you approve. You must be entitled to grant that access. Amazon's terms continue to apply to your Amazon accounts, and we are not responsible for Amazon's own decisions, outages or policy changes.

AI assistants you connect (such as Claude or ChatGPT) and other services you link (such as Google Sheets) are provided by those companies under their own terms. ScaleSKUs is an independent company. Amazon and related marks are trademarks of Amazon.com, Inc. or its affiliates; other product names are trademarks of their owners.

Changes to your Amazon accounts

In short: we change your Amazon accounts only on your instruction, and log every change.

The service changes your Amazon accounts only on your instruction: an action you or someone you authorised approves in the app, an automation rule or schedule you switch on, or a request you make through a connected AI assistant. By giving that instruction you authorise us to carry it out, and each change is logged with the instruction that caused it.

You decide what to approve and switch on, and you remain responsible for your advertising spend and settings on Amazon. Amazon may reject or adjust a change.

AI features

In short: AI answers can be wrong — check before you act.

Parts of the service use AI to analyse data and suggest actions. AI output can be incomplete or wrong. Review it before you rely on it or approve a change. Nothing in the service is financial, legal or tax advice.

Free trial

In short: 30 days, no card needed; you pay only if you choose a plan.

New self-serve accounts get a free 30-day trial of the Pro plan, starting when the account is created. No payment method is needed to start, and nothing is charged unless you subscribe.

If you subscribe during the trial, you set up a payment mandate at checkout and your first charge is taken 30 days after you subscribe — the date is shown at checkout and on your Billing page. Cancel before then and you pay nothing. If you don't subscribe, the trial ends; paid features stay on for 15 more days and then stop, and your data is not deleted automatically.

Plans, fees and taxes

In short: prices are on the pricing page, in Indian rupees, plus GST, billed in advance.

• Plan prices and what each includes are shown on the pricing page and at checkout. Rupee prices exclude GST, which is added at the prevailing rate (currently 18%); checkout shows the total you will pay.
• Fees are billed in advance for the cycle you choose — monthly, quarterly or yearly — including any extra seats. Quarterly and yearly cycles carry the discount shown at checkout.
• The price of your subscription stays the same for as long as it remains continuously active. If it lapses or you cancel and later subscribe again, the price at that time applies.
• Managed-service fees are billed monthly in advance and are separate from your Amazon advertising spend, which you pay Amazon directly.

Payment and renewal

In short: subscriptions renew automatically until you cancel.

Payments are collected by our payment provider, Razorpay, through the mandate you authorise at checkout; we never see your card or bank details. Your subscription renews automatically at the end of each billing cycle, at the price you subscribed at, until you cancel. You may receive a notice from Razorpay or your bank before each charge.

If a payment fails, the provider may retry it and your plan is marked "payment past due". Paid features stay on for 15 days after the paid-through date; if payment is still not made, they stop until it is.

Cancellation and refunds

In short: cancel any time from the Billing page. No lock-in. Refunds are for genuine cases, asked for within 7 days of the payment.

The account owner or an admin can cancel at any time on the Billing page, or by writing to support@scaleskus.com. Cancelling stops future charges, and access continues to the end of the period you have paid for.

We refund a payment only in genuine cases — for example a payment taken by mistake or twice, a charge taken after you had cancelled, or a fault on our side that stopped you using the service and that we could not fix — and only if you ask within 7 days of the payment. Approved refunds are paid within 10 working days of your request, to the payment method you used. The refund and cancellation policy explains how to ask.

Acceptable use

In short: use it for your own accounts, lawfully, and do not resell it.

• Use the service only for Amazon accounts you own or are authorised to manage.
• Don't try to access other customers' data, get around security, usage limits or plan restrictions, or interfere with the service.
• Don't copy, reverse-engineer or resell the service without a written agency agreement with us.
• Don't use it to break the law or Amazon's policies, or to send unlawful or harmful content.

Your data

In short: your data stays yours; we use it only to provide the service.

You keep all rights in your Amazon account data and other content you provide. You give us a limited licence to process it only to provide and support the service for you. How we handle personal data is set out in the privacy policy. You can ask for a copy of your data, or for it to be deleted, as that policy explains.

Our intellectual property

In short: the software and content are ours; you may use them while you subscribe.

The service, its software, design and content (including our guides and prompt library) belong to ATIL or its licensors. While your account is in good standing we give you a limited, non-exclusive, non-transferable right to use the service for your business under these terms. If you send us suggestions, we may use them without obligation to you.

Availability and support

In short: we aim high but do not promise perfection on standard plans.

We target high availability and monitor the service continuously, but standard plans carry no contractual uptime commitment. Enterprise agreements may include an SLA.

Support is provided by email on all plans. Response times shown on the pricing page are targets.

Suspension and closing an account

In short: you can leave any time; we suspend only for serious reasons.

You can cancel your plan (section 10) and ask us to close your account at any time. We may suspend or close an account for a serious breach of these terms — for example unlawful use, attempts to access others' data, or payment that stays unpaid after the grace period — telling you first where we reasonably can. When an account closes, access ends and your data is handled as the privacy policy describes.

Disclaimers and liability

In short: liability is capped at what you paid us in the previous twelve months.

Apart from what these terms say, and to the extent the law allows, the service is provided without further promises about results or fitness for a particular purpose.

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, including lost profits or lost advertising revenue. Our total aggregate liability arising out of or in connection with these terms is limited to the fees you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights under Indian consumer law.

Changes to these terms

In short: we give notice of material changes. Indian law applies.

We may update these terms. Material changes are notified by email at least thirty days before they take effect; we may also ask you to accept them in the app. Continued use after they take effect constitutes acceptance. Each version is dated, and the previous one stays available.

Governing law and disputes

In short: talk to us first; the laws of India apply.

If something goes wrong, contact us first at support@scaleskus.com — most problems are solved quickly that way. These terms are governed by the laws of India, and the courts of Belagavi (Belgaum), Karnataka have exclusive jurisdiction, without affecting any right you have to approach a consumer commission under the Consumer Protection Act, 2019.

Contact

In short: write to us and a person replies.

Artallur Technologies India LLP (LLPIN AAR-4581), F3, First Floor, Sairaj Empire, Roy Road, Tilakwadi, Belagavi, Karnataka 590006 · GSTIN 29ABQFA8584J1ZI.
Email: support@scaleskus.com.
Privacy questions and grievances: see the grievance officer details.